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f6773f@inbox.servicem8.comTim Lawson Electrical Contractors

202 Louth Road

Holton-le-Clay Grimsby

DN36 5AF

Phone: +44 01472 460136+44 01472 460136

I'm Tim Lawson,

If you want any information please send me a message and either me or one of my team will get back to you.

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Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions, there may be

times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works,

please inspect the work to ensure everything has been carried out based on the contract terms and to the

high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us.

If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint, the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business

complaints procedure, it may be necessary to use another complaint service. Where the business cannot

resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us;

and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation,

service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.

If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.

You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to

use their Alternative Dispute Resolution.

TF11 Version




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One of our staff will come to survey your job. 

We are located at:

Tim Lawson Electrical Contractors

Louth Road

Holton-le-Clay Grimsby

DN36 5AF



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